Privacy Policy
Effective Date: 31/07/2025
Allied CRM (“we”, “our”, or “us”) is committed to protecting the privacy of our users and clients. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our services, website, and mobile applications.
Allied CRM is bound by the Privacy Act 1988 (Cth) and complies with the Australian Privacy Principles (APPs) in the collection, use, and handling of personal information.
1. Who We Are
Allied CRM is an Allied Health Practice Management Software provider located in Australia.
Business Name: Allied CRM
Address: 34 Reddan Ave, Penrith NSW 2750
Email: [email protected]
Website: https://alliedcrm.com.au
Jurisdiction: Australia
2. Information We Collect
We may collect the following types of personal data from you and your clients:
– Full name
– Email address
– Phone number
– Mailing address
– Date of birth
– Government identification (e.g. Medicare numbers)
– Location data
– Device and browser information
– Information about children (including under 16s)
– Medical records and health-related data
– Job titles or positions
3. How We Collect Your Data
We collect data via:
– Direct input (e.g. forms, registrations)
– Use of our applications and platforms
– Cookies and analytics tools
– Third-party systems (e.g. CRM integrations)
4. How We Use Your Data
We use your personal data to:
– Deliver and manage our services
– Improve platform performance and user experience
– Communicate important service updates or marketing messages
– Fulfil legal and regulatory obligations (particularly in allied health)
5. Data Sharing and Storage
– We do not sell or rent your data to any third party.
– All data is stored onshore in Australia in accordance with local data protection laws.
– Data may be shared with secure third-party service providers as necessary for delivering our services (e.g. analytics, hosting).
6. Data Ownership and Processing Role
All data entered into the Allied CRM platform remains the property of the submitting practice or client. Allied CRM acts as a data processor and does not determine the purpose or means of processing the data. The healthcare provider using our system is considered the data controller.
7. Data Retention
We retain personal information only as long as necessary to provide our services, comply with legal obligations, or as instructed by the data controller. Once no longer needed, information is securely deleted or anonymised.
8. Your Rights
You have rights under the Australian Privacy Principles to request access to and correction of your personal information. If you believe we have breached your privacy rights, you may also lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
You have the right to:
– Access your personal information
– Correct any incorrect or outdated data
– Request deletion of your information (where legally permissible)
– Opt out of receiving marketing communications at any time
9. Data Security
We take data protection seriously and use the following safeguards:
– Data encryption at rest and in transit
– Multi-Factor Authentication (MFA)
– Strict access control measures
– Regular audits and security reviews
10. Cookies and Tracking
We use cookies and similar tracking technologies to:
– Provide secure login sessions
– Analyze how our services are used
– Improve functionality and performance
You can manage cookie preferences in your browser settings.
11. Children’s Privacy
Allied CRM may collect personal and health-related information about children under the age of 16 as part of the services provided to allied health practices. In accordance with the Privacy Act 1988 (Cth), we treat this data as sensitive information and apply strict safeguards to its handling and storage.
We rely on our users (i.e., healthcare providers) to obtain appropriate parental or guardian consent before submitting any personal or health information about children.
Our platform includes:
If you believe we have collected children’s data without proper consent, please contact us immediately.
12. Data Breach Notification
In the event of a data breach that may compromise personal data, we will comply with all Australian Privacy Act requirements, including notifying affected individuals and the Office of the Australian Information Commissioner (OAIC), where required.
13. Third-Party Links
Our platform may contain links to external websites. We are not responsible for the privacy practices or content of these third-party sites. We encourage users to read the privacy policies of any linked websites.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on our website with the revised date. We encourage you to review this policy periodically.
15. Contact Us
If you have questions or concerns about this Privacy Policy, please contact us at:
Email: [email protected]
Mail: Allied CRM, 34 Reddan Ave, Penrith NSW 2750
